firmware will not load for camera 4

[P_Strong]

firmware will not load for camera 4.  I took the first set back to the store and now the second one is haveing the same issue. Need guidance. It would be even better if there was a way to reach person in real time to fix the problem.

[TomMac]

Is this an Arlo GO...prob not..so what camera are you having trouble with and post in the correct location please.

[P_Strong]

×VMC4030| Arlo Pro Wire-Free Camera......

[jguerdat]

As noted, this is the wrong area.  However, updates should occur overnight automatically.  Did they?

[RWTreat]

I have the same problem. I bought the refurbished 4 camera set and I had it set up in running in 10 minutes. Each camera worked great except one. I have been given the run around trying all the normal things to make sure. This is not rocket science people. I tried it all many times. The camera is defective, but for some reason they refuse to accept that. I just want a replacement. Other wise the system is great.

On the phone with voice support now and don't seem to be getting any where. It doesn't help that the person I'm talking to does not speak English very well. Very frustrating.

[JamesC]

RWTreat,

I have reviewed your case and it appears an RMA has been issued for your camera. Please refer to your case for additional information.

JamesC

[RWTreat]

Yes it has. I am happy with the result although it seemed way harder than necessary.