can't connect homekit

[Mxxx]

I'm trying to add a Arlo base station to Apple homekit. 

I did remove the base, reboot, even factory reset. But didn't work.

I have two same model bases and could successfully add one to homekit. So it seems that I need token reset, apparently as other threads.

Would you help?

[BrookeN · Accepted solution]

I am going to need the email address associated with the Arlo account. If you could please pm me that I can get the token reset. You send a dm by clicking on the envelope icon on the top right of the forum page.