cameras lost and will not reconnect

[carterj7754]

I have had my system for 3 months. all cameras did sync when I bought the system.(4 cameras) Now all cameras are off line and will not reconnect. I took out batteries, replaced batteries even though they were not low, restarted the base, reset the base removed and tried to re-sync the cameras. Nothing is working. I have called support twice and was on hold for 47 min before hanging up and secon time for 27 min.  I now have one camera that will work. I have sent an email to support twice and have tried all they have suggested. To say frustation has set in is inaccurate.  Someone please help me get on linewith this.  I am beginning to think this was a foolish spend of the money!!!!

[jguerdat]

It's possible you have a faulty base. When you say you reset the base, was that the factory reset using the reset button? What LEDs are lit and what color are they? If all has failed, open a trouble ticket and work with them for an RMA.

[carterj7754]

Yes I reset the base using the small button on the back of the base. On the base the first three lights are on and green. When I try to sync a camera the third button blinks and on the camera I get an amber button. I currently have 2 open tickets with Arlo.

[jguerdat]

On the camera you should get a blue LED when first trying to sync. If it goes straight to Amber, I'd guess either batteries or a bad camera.

[J-P]

I have the same problem with the cameras going offline and could not solve this phenomenon.
It s cost a lot of batteries every 2 moths and its became for me an expensive and unreliable system.

I hope that Netgear finds a solution.

greetzzz John.

[JamesC]

J-P,

It could be interference causing the cameras to struggle to communicate with the base station. This could cause the cameras to drop offline and drain batteries faster than expected. Consider relocating the base station and limiting any nearby wireless devices that could interfere. Also be sure each of your cameras has the best WiFi signal strength.

JamesC