Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

camera shows offline and/or not connected

Reply
Discussion stats
  • 2 Replies
  • ‎2015-09-07 09:32 AM
  • 2589 Views
  • 0 Likes
  • 2 In Conversation
jamiejtj
Aspirant
Aspirant
‎2015-09-07 09:32 AM

System has worked fine for a little over a month, then one camera started "pixelating".  Screen then went 90% solid "arlo" green.  Now camera shows "off-line", "not connected" or "the request timed out".   I've tried re-syncing, restarting base station and swapping out batteries.   Is my camera dead?

Labels:
0 Likes
Reply
Message 1 of 3
2,589
2 REPLIES 2
jguerdat
Guru Guru
Guru
‎2015-09-07 02:43 PM

I'd be placing a trouble ticket...

 

You might try swapping cameras to help narrow things down first, though.

0 Likes
Reply
Message 2 of 3
2,578
jamiejtj
Aspirant
Aspirant
‎2015-09-11 08:31 PM

netgear is replacing the camera...thankyou for your response

0 Likes
Reply
Message 3 of 3
2,544
Related Labels
Discussion stats
  • 2 Replies
  • ‎2015-09-07 09:32 AM
  • 2590 Views
  • 0 Likes
  • 2 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.