camera seems to work fine but says it is offline even as it is recording
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I logged into the security page to try to update the setting and things like that under mode but it claims my camera is offline. Yet at the very moment I can record just fine. I re-synced the camera and the issue didn't resolve.
Anyone know what is going on?
Basically my base station IS connected to the internet and the camera is connected to and it seems to remember my old setting but now I can't change anything because in device setting and mode it claims everything is offline.
- Related Labels:
-
Troubleshooting
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
jonphoenix,
What browser/device are you using? Have you tried logging in from another device/network to further isolate the issue?
JamesC
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I have tried both firefox and IE and get the same result. Have not tried another network.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
jonphoenix,
Some users have had issues due to security settings/anti virus software. Please attempt to log in from another network/device such as a mobile phone on 3g/4g to isolate the issue further.
JamesC
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi James,
I previously had no smart phone and now do.
The same things shows on smart phone.
Base station shows as: Offline
Camera shows as : Offline
However it continues to take video.
The problem is I cannot change any settings since it claims the devices are offline. They obviously are not offline however as I have a video from today that just got recorded.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
jonphoenix,
Consider a factory reset of the base station, deactivate it from the account and then add it again.
To deactivate navigate to Settings > My Devices > Select the Base Station > Remove Device. Add it back to the account by clicking the Add Device button on the cameras screen. After the base station is back on the account you will need to go through the sync process for the cameras.
Please let me know if you have any issues!
JamesC
-
Accessories
4 -
Activity Zones
1 -
Amazon Alexa
1 -
Apple HomeKit
2 -
Apple TV App
9 -
Applications mobile et en ligne
1 -
Apps
4 -
Arlo Go
3 -
Arlo Mobile App
576 -
Arlo Pro
36 -
Arlo Pro 2
1 -
Arlo Q (Plus)
3 -
Arlo Smart
160 -
Arlo Web and Mobile Apps
18 -
Arlo Wire-Free
30 -
base station
1 -
Batteries
529 -
Before You Buy
799 -
Can't view cameras live at all
1 -
Dépannage
1 -
Détection de mouvements
1 -
Features
933 -
Fehlerbehebung
1 -
Firmware Release Notes
93 -
Google Assistant
1 -
Hardware
1 -
home security
1 -
IFTTT (If This Then That)
105 -
Installation
2,004 -
Iphone 14 pro
1 -
Live view
1 -
Modes and Rules
1 -
Motion Detection
2 -
Object Recognition
3 -
Online and Mobile Apps
983 -
Online und mobile Apps
1 -
Order Not Going Through... help please!
1 -
Other Discussions
1 -
Partner Integrations
4 -
Security
1 -
Service and Storage
14 -
Smart Subscription
3 -
SmartThings
71 -
Troubleshooting
8,815 -
Videos
233 -
Vidéo
2 -
Warranty & Contracts
2
- « Previous
- Next »