Arlo|Smart Home Security|Wireless HD Security Cameras

camera disconnect

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Follower
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i changed all batteries in 8 cameras.resync w/router.they worked fine.four days later i checked on line.only four are working.it says the other four are disconnected.any suggestions on whats wrong..note-two camera that are working are within 12 ft of base station and the other two are the fartherest away from base station.

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Community Manager
Community Manager

abear,

 

It sounds like you could be experiencing an issue with your cameras being offline due to not receiving the most recent camera firmware update.

 

For troubleshooting information on this topic, please take a look at this article: My Arlo camera is offline since the release of the recent firmware update; what do I do?

 

If you are still experiencing this issue, please let us know or feel free to private message me, I would be happy to help.

 

JamesC