Arlo|Smart Home Security|Wireless HD Security Cameras
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bought second hand & cant get it to link

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  • ‎2016-12-27 10:34 PM
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Melsand1
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Follower
‎2016-12-27 10:34 PM

I bought a system second hand & cant get it to load

 

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jguerdat
Guru Guru
Guru
‎2016-12-28 05:05 AM

Try a reset, holding the reset button on the base until the LEDs flash amber.  Let it reboot - do you get 2 green LEDs, power and Internet?  Can you then add the base to your account?  Details.

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JamesC
Community Manager
Community Manager
‎2016-12-28 02:37 PM

Melsand1,

 

Adding to the above suggestion, did the user you bought it from remove the base station from their account? This must be done to release the S/N allowing it to be claimed on the new account.

 

JamesC

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