base will not connect to the Internet

[pam700]

Error message:  base is offline.  I have read and followed directions for connecting my Arlo base to the Internet.  However, the internet light is not lit, but the power and camera light are both green.  I recently changed Internet providers.  What further steps can I take to get my base connected to the Internet?  Have tried suggested tips, except for resetting.  Thank you in advance.

[jguerdat]

If the Internet LED is off, the base isn't even connecting to the router. You can try rebooting your modem, router and base, in that order. If still no good, use a different Ethernet cable and router port.

[pam700]

Thank you!