Arlo|Smart Home Security|Wireless HD Security Cameras

Your device is not connected

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TMH2
Aspirant
Aspirant

Hello ,  can anyone provide assistance on what to do here.  I have 6 cameras,  and I keep getting "Your device is not connected"  for two and havent changed anthing since setting them up.  How do I get them up and running

 

TMH2

3 REPLIES 3
jguerdat
Guru Guru
Guru

Try removing those cameras from Settings, My Devices and resync, being sure to only briefly press (<1 second) the base sync button.  Make sure the batteries are fresh.

TMH2
Aspirant
Aspirant

Will try that

 

thanks

JamesC
Community Manager
Community Manager

TMH2,

 

Did the above troubleshooting steps resolve the issue?

 

Please let us know,

JamesC