Works on PC but not on iphone app

[Danielpodo]

I need help, i cant login to thr app, it says unknown error

i already deleted the app and installed it again, didnt work

i have the same problem on my ipad

[Jocl]

Reinstalled Arlo app after phone was stolen app states 

UNKNOWN ERROR when I log in 

have tried everything . Deleted app turned off home in settings to iCloud 

nothing works 

please help me 

[BrookeN]

Were you able to get logged in?

[kanga1]

I am trying to log in and can do so on my PC but cannot on my iphone.  It allows me to log in but then requests verification but will not allow me to select any of the verification methods on the screen and effectively freezes.  Any one had similar issues?  How do I resolve

[Shambo]

Hi, I haven’t been able to sign into my account and view any footage or app today. When I sign in it seems as if it’s about to sign in then says unknow error has occurred. This is right after it was saying new sign in detected or new phone. It is the same phone I have always used. I have tried logging in via browser which I can access my account but can’t view camera or footage 

[ShayneS]

@kanga1 

Can you try removing and reinstall the Arlo app?

[ShayneS]

Hi @Danielpodo 

Are you still experiencing this symptom?

[Danielpodo]

Yes, i still cant login

[ShayneS]

@Danielpodo Can you provide a screen shot of the error message. 

Is this with an Android or iOS device and what is the app version? 

[Danielpodo]

Ios

newest version of the app

 

[528sport]

Hi.   Ive got a login.  But when i try to login to the website I don’t get past the login screen.  Customer service in the UK is non existent. Can you only use the app now!

[StephenB]

---

@528sport wrote:

Hi.   Ive got a login.  But when i try to login to the website I don’t get past the login screen.  

---

my.arlo.com should still work.

Have you tried

• clearing the browser cache?
• using a different browser?

[Jocl]

no still say s the same, have deleted and reloaded app, have charged cameras fully have re booted main station and all is connect says UNKOWN error when you try and log on , please can you assist

[ShayneS]

@Danielpodo 

Did you receive my Private message? Can you send that log in for the team to review. 

[Danielpodo]

I have no idea what you need, pls explain me

[StephenB]

---

@Danielpodo wrote:

I have no idea what you need, pls explain me

---

Did you get the private message (PM).  Click on the envelope icon in the upper right hand corner of the forum page.

[ShayneS]

@Danielpodo Got it, thank you. I will provide more info as soon as possible. 

[Cemilio]

Did you find a resolution for this error? I am experiencing the same error and have reviewed the posts about the same issue for the past several months. I tried offloading, then I tried deleting and reinstalling. I tried a new device. I was only able to login via browser and only able to view account information, not the cameras. My app is up to date and so is my phone. It's surprising that this error has been plaguing the team for months.

[Mauricio8a]

Hello!

I can't access Arlo Secure App from my phone (iPhone 13 iOS 18.5).

He tells me: Unknow error

But on the computer YES I can enter well.

I already tried everything: I deleted the app and downloaded it again, changed the password, etc.

Any idea???

[meijereh]

I have a similar experience and am unable to solve it.

can login via web site but both iPhone and iPad give "Unknown Error"

[ShayneS]

The Arlo development team is currently investigating reports of this behavior. We will provide an update as soon as we have more information to share with the community.