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Why does Arlo continue billing when I've cancelled my subscription?

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  • ‎2023-02-05 04:52 AM
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Dfitzpat59
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Follower
‎2023-02-05 04:52 AM

Each month I receive notification that Arlo is billing me and each month I cancel my subscription only to find out the next month they have billed me AGAIN.  Does it take a lawyer to get this illegal practice to stop?

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JamesC
Community Manager
Community Manager
‎2023-02-07 10:04 AM

Dfitzpat59,

 

Log in to your Arlo account and navigate to Settings > Subscription. Do you see an active subscription plan there? If so, cancel using the following steps: https://kb.arlo.com/1215141/How-do-I-change-or-cancel-my-Arlo-subscription-plan

 

Also be sure you're logging in to the correct account, if you have more than one account, check the others to see if they are subscribed.

 

JamesC

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