When inserting batteries, LED goes blue but no blue blinking

[dave700_4]

hi hope you can help
one of my arlo cams
not working
i’m using tenergy batteies
had the system at least 4 years
no probs
but this one cam when put the batteries in led goes blue and a click is heard then no blue blinking take the batteries out then in same again and nothing when sync button pressed
batteries are in correct
any help thanks in advance?

[StephenB]

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@dave700_4 wrote:

but this one cam when put the batteries in led goes blue and a click is heard then no blue blinking take the batteries out then in same again and nothing when sync button pressed

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Does the LED stay solid blue, or is it going out?

Did you try swapping the batteries with another working camera?

[dave700_4]

led goes out
tried fresh batteries no different

[TomMac]

I would try a new resync of the camera

Press the base sync button quickly and then the camera sync button

[dave700_4]

tried that as well no change

[jguerdat]

Try removing the camera from Settings, My Devices and resyncing. If that doesn't work, use the Contact SUpport link at the bottom here.

[dave700_4]

hi i will try that and no joy i will try the can’t see me getting any as it’s out of warranty
thanks your help