Warranty

[Dogwalker1234]

How do I submit a warranty claim if I do not have a subscription?  The Chat Bot keeps telling me I need a subscription to talk to an agent or contact Arlo but that is the only way to file a warranty claim. 

[StephenB]

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@Dogwalker1234 wrote:

How do I submit a warranty claim if I do not have a subscription?  The Chat Bot keeps telling me I need a subscription to talk to an agent or contact Arlo but that is the only way to file a warranty claim. 

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I'm tagging the mods - @JamesC , @BrookeN , @ShayneS - so they can create a support request on your behalf.

FWIW, the warranty is generally 12 months from date of purchase.   I believe accessories have a shorter warranty.  Folks in the EU (only) with Arlo Secure Plus subscriptions have their warranty extended to 2 years.

[BrookeN]

I have reached out to support regarding the warranty on the camera. Support will be reaching out to you as soon as possible. 

[Dogwalker1234]

Thank you, I was contacted by Support with a support ticket number however can not find that ticket in my account, it shows no open tickets.  So I have no way of responding to the ticket.

[BrookeN]

There should be a way to connect to that ticket within the email that was sent. 

[Dogwalker1234]

There is a link and when I click on it it takes me to my dashboard, there is no open support ticket in my dashboard.  When I go into the App it does the same thing, there is no open ticket in my account!  I have no way of accessing my ticket or providing information.  I got a call from Arlo and it rand twice and when I tried to answer it they hung up.  This is very frustrating that I can not call Arlo or use the Chat Bot. 

[BrookeN]

Can you dm me a good contact number as well as a good time to call. I will reach out to support and provide those after you provide them. You send a dm by clicking on the envelope icon on the top right of the forum page.