Vmb3000 base station won't update or connect

[TrumanGregory]

Hi guys,

I've brought an older model VMB3000 arlo HD 2 camera system.

It took my a while to get the base station to be recognized which is fine now but when i go through on the App to update firmware it just comes up with firmware failed to update.

I've done a few hard resets, have power cycled and all the usual things and still the same result.

I've used two different devices and it still won't update the firmware so I can even more onto the stage of installation.

I thought this would be an easy system to set up but so far it seems like a total dud.

Live chat isn't working. I've been on hold to connect to an agent for over 1.5 hours.

If anybody is experiencing similar could you please reach out to me.

Thanks

[jguerdat]

How did you reset the base? You need to hold the button until the LEDs flash amber.