Videos missing more and more

[veener79]

I have had this issue for about a month.  It was just a little now and then.  Now it is getting more and more.  I will get a notification of movement or that my Camera has detected a person.  At times even in the preview shot in the app it will show at triggered the notification.  When I go to check the video the video is missing from the Libary.  It is missing from my phone and when I check via my laptop.  I will give it a day to show up and it will not.  But the other 3-4 videos I got notifications for are all there.  I notice this issue more when it is a person detected.  

Why are the vidoes not being saved so I can see them?  What is the point of having a security sytem and paying the $10 a month for storage when your sytem is not storing them?  

[TomMac]

You not alone, just had it happen to me....

Got alert on Android S7, saw quick screen shot, went to library and found no videos.

BUT, when checking computer (  https://arlo.netgear.com/  ), the video was there. ( still not on the phone )

Check your computer again if able, I will pass this along to higher ups

[veener79]

I just checked on a computer the video is sitll missing from the libary.