Arlo|Smart Home Security|Wireless HD Security Cameras

Video smearing on H7 cameras., How to fix?

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DAB2
Tutor
Tutor

I have video smearing issues with a few on my H7 cameras. I saw a post on the community pages from about 4 years ago that states there's a solution but nothing is documented. Any help is appreciated.

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jguerdat
Guru Guru
Guru

This is usually an issue with signal strength/quality and/or upload speeds with your ISP.

DAB2
Tutor
Tutor
The signal strength is very good. This issues started a few months ago and only effects the 720p cameras. I have two 1080p cameras that work without any issues. The smearing is in the recorded video; same place everytime you play it by. The issue is intermittent, but occurs more than not.
jguerdat
Guru Guru
Guru

Since you have other cameras that are working well, swap around to verify that it's the camera and not the position.

DAB2
Tutor
Tutor
It's all 4 of my 720p cameras. My 2 1080 cameras have no issues. I have the 1st gen base station.
JessicaP
Arlo Employee Retired

Hi DAB2,

 

I would suggest to contact the Support Team to further assist you. You will find several options for contacting support in the provided link.