VMC3030 Bad RMA link through customer support

[Bio2012]

Getting bad customer support to return a dead wireless Arlo camera.  Have talked to 5 representatives and almost a month later to get this resolved.  Finally was sent an email yesterday to start the RMA process, well the link does not work and I get this: Link and response;

This is the link they sent me;

tps://www.netgear.com/mynetgear/onlineRMA.aspx?token=NmJ+OhF7Desb+0EEge2bwB9gN0MD9oK+eWzGACGA4XptJkc4WQLN4DG+q8ivz3w3xljTsI+NU4HME5nEpu8s1au+Pnv+jG1eYhXEkudBBOephJh85eqtIg54WSP3qVC7&l=English

This is what I get.

NETGEAR Online RMA

Invalid RMA URL. Please contact NETGEAR Support.

I hope for some help on this forum.  If not, I'll deal with it.

[jguerdat · Accepted solution]

What you pasted here was incomplete - there's a missing "ht" at the beginning. Also, if I click on the link itself you pasted, it get the invalid URL but if I copy and paste the whole link, including the missing "ht" at the beginning, it works fine.

[Bio2012]

jguerdat-

Thank you very much!  Finally got in.  

I really appreciate your help.