VMB4000 basestation USB stick will not record

[Arlowill]

I have formated the USB stick and it showes it is ready but my cameras showes zero recordings. What do I need to do?

[StephenB]

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@Arlowill wrote:

I have formated the USB stick and it showes it is ready but my cameras showes zero recordings. What do I need to do?

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Did you eject the USB stick from the app and connect it to a PC?

The VMB4000 supports local recording, but it does not support playback.  The only way to see access the recordings is to connect the USB storage to a PC.

[Arlowill]

Yes I checked and all it has on it is a folder named Arlo and it is empty.

[StephenB]

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@Arlowill wrote:

Yes I checked and all it has on it is a folder named Arlo and it is empty.

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How big is the USB drive?

How was it formatted?

[Arlowill]

256GB 3.1 flash thumb drive and it was formated by the basestation.

[StephenB]

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@Arlowill wrote:

256GB 3.1 flash thumb drive and it was formated by the basestation.

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That should be working ok.

What cameras do you have?

Are you getting cloud recordings?

[Arlowill]

The cameras are Arlo Pro model 4030 and I dont know how to see the cloud.

[StephenB]

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@Arlowill wrote:

The cameras are Arlo Pro model 4030 and I dont know how to see the cloud.

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All the recordings you see in the Library (or Feed in the new interface) are stored in the Arlo Cloud.

[Arlowill]

There is no recordings in the library and there is no new interface or feed I am told by arlo my cameras are garbage. There term is, end of life and offer no solutions.

[StephenB]

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@Arlowill wrote:

There is no recordings in the library 

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Can you livestream the cameras?

If you can, let us know if you can make a manual recording while livestreaming.

Did you try restarting the base by turning off power and turning it back on again?

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@Arlowill wrote:

I am told by arlo my cameras are garbage. Their term is, end of life 

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They are end-of-life, but not "garbage".  You should still be getting recordings.

[Arlowill]

Yes it will live stream, and yes I was able to make a recording manually. And yes I have powered down a couple of times. What would be the chance the thumb drive is bad? It is new from Amazon.

[StephenB · Accepted solution]

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@Arlowill wrote:

Yes it will live stream, and yes I was able to make a recording manually. And yes I have powered down a couple of times. What would be the chance the thumb drive is bad? It is new from Amazon.

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The thumb drive has nothing to do with the recordings you are seeing in the app and my.arlo.com.  They are stored in the Arlo Cloud; they are NOT being retrieved from the thumb drive.

Have you double-checked that the cameras are armed?

Have you tried the motion detection test?

• https://kb.arlo.com/41/How-do-I-change-the-motion-sensitivity-on-my-Arlo-camera

Also, did you power cycle both the cameras and the hub?  Or just the hub?

[Arlowill]

The cameras was on but not armed. That was the problem as to why they was not recording. Thanks for your help with this. I thought that if the cameras was on they should record. Sooo is the thumb drive going to record all videos until it is full. And if I delete a recording from a camera by my tablet or phone will it still be saved on the thumb drive until I eject it and delete it with my laptop? And thanks again for every body's help with getting my cameras recording again.

[StephenB]

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@Arlowill wrote:

Sooo is the thumb drive going to record all videos until it is full. 

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There is a setting you can use to tell the base to delete the oldest recordings.  That doesn't depend on the date, it just depends on how full the drive is. 

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@Arlowill wrote:

And if I delete a recording from a camera by my tablet or phone will it still be saved on the thumb drive 

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Yes.  Local recordings can't be deleted from the app.  Also, if you use activity zones on battery power you'll find that out-of-zone recordings are also saved on the thumb drive.