Arlo|Smart Home Security|Wireless HD Security Cameras

VMB3010 will not connect in app

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GeorgeHTX Follower

My base station will not connect to the app.  4 yr old station and cameras, all working fine 2 week ago.  


There were no power spikes, known router/other firmware updates, or changes to my internet connection.


To date, I have tried


Reinstalling the app 2x - no result 

following the doc from repowering the station to checking the ports to resetting the base station - no results

       I can see my base station in my router services list.

rebooting the base station - first three lights are all green

resetting the base station - get back to first three lights green

Model: VMB3000 | Arlo Base Station
ShayneS Arlo Moderator
Arlo Moderator

Hi @GeorgeHTX


Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support

anjit Aspirant
I have the exact same issue. The Base Station went down on 10/6, I have written to customer support.