Arlo|Smart Home Security|Wireless HD Security Cameras

× Arlo DevOps team is investigating an issue where customers are experiencing login issues. We apologize for this inconvenience and are working to resolve this issue.

× Arlo End of Life Policy Notice
To view Arlo’s new End of Life Policy, click here.

× Urgent: Activate Two-Step Verification
Arlo requires all users to activate two-step verification to continue to access your recordings, devices, and account.
Please enable this feature now. Learn More.

Arlo Community

Join Now Sign in Help

Reply

VMB3000. My Arlo used to work. I tried to reset and tried to add the base station and camera under my registered e mail. However system tries to find buy says I AM OFFLINE. The lights are showing as solid green on the base station bit cannot configure and cannot get a picture on the camera even though it flashes red as recording

1 REPLY 1

STart by removing all devices from your account. Hold the base reset button until the LEDs flash amber. After it reboots, claim the base first and then the cameras. BTW, the cameras don't flash red/amber when recording - that's an indication that pairing failed.

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.