Arlo|Smart Home Security|Wireless HD Security Cameras
× Arlo End of Life Policy Notice
To view Arlo’s new End of Life Policy, click here.
Arlo Community

Upgraded to iOS 14.8 yesterday and cannot log in on Arlo app version 3.5.5.

Reply
Discussion stats
  • 4 Replies
  • ‎2021-09-27 01:07 PM
  • 603 Views
  • 0 Likes
  • 2 In Conversation
kekidd
Aspirant
Aspirant
‎2021-09-27 01:07 PM

Upgraded iOS to 14.8 yesterday and Arlo app stopped working.   Could not login.   Deleted the app, restarted phone, installed app v3.5.5.   Now I just get a white screen with arlo in middle.   Icon shows number of alerts but can't login to see them.

 

Please Help.

Labels:
0 Likes
Reply
Message 1 of 5
603
4 REPLIES 4
JessicaP
Arlo Employee Retired
‎2021-09-28 09:55 AM

Hi kekidd,

 

What iOS device are you using? Is this also happening when you're on cellular data and/or WiFi?

0 Likes
Reply
Message 2 of 5
578
kekidd
Aspirant
Aspirant
‎2021-09-29 05:52 AM

Device is iphone 12 and does not work on both wifi and cellular.

0 Likes
Reply
Message 3 of 5
561
JessicaP
Arlo Employee Retired
‎2021-09-29 10:16 AM

Try updating your iPhone 12 to the latest iOS version, which is iOS 15, and see if that might help resolve the issue.

0 Likes
Reply
Message 4 of 5
547
kekidd
Aspirant
Aspirant
‎2021-10-06 06:32 PM
I think I’ll wait until the bugs are fixed in iOS 15.
0 Likes
Reply
Message 5 of 5
509
Related Labels
Discussion stats
  • 4 Replies
  • ‎2021-09-27 01:07 PM
  • 604 Views
  • 0 Likes
  • 2 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.