Unusual Inconsistent Message For Base Station VMB3000

[EliottJ]

Hello...I have three cameras, one is working just fine while the other two cameras read, "This Arlo device is offline. Please make sure it is connected to the Internet. Visit support.arlo.com for help" How can this be? I've exhausted all of the help instructions that came with it from disconnecting/reconnecting the ethernet cable to powering off the base station. Nothing has worked. Odd thing is that one camera fully works. So how is the base station offline?

[jguerdat]

If  you have a camera working, the message is referring to the other cameras. I'd expect that two cameras on the Devices tab have the message but not the third. You can verify this by looking in Settings, My Devices, your base and see if all settings are there. If it was offline, you'd see very little info.

The 2 cameras that are offline may not be connected to the base due to 2.4GHz interference (cordless phones, etc.) or distance and/or blockage from house construction. A final possibility is dead batteries. Bring one of the cameras close to the base, open and close the battery door and see if it connects. If not, what do you see the LED do on the camera?