Uncontrollable video playback on Android mobile with new Arlo version 5.4.3_28791

[gbaranko]

I recently updated the Arlo app to version 5.4.3_28791, Released 01/23/25, on my Android mobile. Since then, when playing back camera videos, there is no way to pause and continue playback. I used to be able to tap the screen to get a pause (double bar) option/icon, after pressing paused playback, then tapping again getting a resume-play icon (right arrow) that, after pressing, continues play. None of this works now. You can only let the video play continuously from start to finish, or else slide the position dot backwards but then it continues play from there. 

[ShayneS]

Thank you for the feedback, The Arlo development team is currently investigating reports of this play bar behavior. We will provide an update as soon as we have more information to share with the community.

[Trusti]

It's the same with me.

And not only that.

As already written in another thread, there are other
problems (app crashes when you want to display the video via
the push notification on the lock screen).

https://community.arlo.com/t5/Arlo-Secure/Push-notification-Lock-Screen-crashes-app-and-other-proble... 

[ShayneS]

@Trusti 

May I ask which app version you are experiencing this symptom with?

[alex_loo]

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@gbaranko wrote:

I recently updated the Arlo app to version 5.4.3_28791, Released 01/23/25, on my Android mobile. Since then, when playing back camera videos, there is no way to pause and continue playback. I used to be able to tap the screen to get a pause (double bar) option/icon, after pressing paused playback, then tapping again getting a resume-play icon (right arrow) that, after pressing, continues play. None of this works now. You can only let the video play continuously from start to finish, or else slide the position dot backwards but then it continues play from there. 

---

@JP-FR does this happen to your 5.5.0_28795?  This happens to my 5.4.2_28786 here as well, unfortunately.

Alex

[ShayneS]

Thank you for the feedback, The Arlo development team is currently investigating reports of this play bar behavior. We will provide an update as soon as we have more information to share with the community.

[Trusti]

@ShayneS
Now the current version 5.5.0_28795

AND IT DON'T WORK!!

The following doesn't work either:
https://community.arlo.com/t5/Arlo-Secure/Push-notification-Lock-Screen-crashes-app-and-other-proble...

I had a case number (00682853) that was closed. Apparently this problem is also known. And nothing happens!

Do I have to open a case again? Why?

What are the developers doing?

This is no longer acceptable.

And before the question about clearing cache and reinstalling comes.... Yes, I've done it countless times.

Please give us a version as in the period from 06.20024 - 09.2024. At least it worked there!

[Lilac]

I have the Arlo Pro 2 system and after the January update, I can no longer pause my recordings.  My device is an Android.  Have restarted everything, Arlo base, cameras, my phone.  Software on Arlo & my phone is current.

[Trusti]

Look here.

https://community.arlo.com/t5/Arlo/Uncontrollable-video-playback-on-Android-mobile-with-new-Arlo/m-p... 

[dae1040]

I have the same issue - can't pause videos.

There are so many issues with the new UI. Smart Notifications screen doesn't list all of my cameras. I opened a ticket for it and it was closed without any resolution. I had to call and re-open it. Still no word about a fix.

The app no longer can identify "animals" vs. "motion" - it's all labelled as 'motion' now.

The new UI no longer has a screen where you can arm/disarm a single camera in an ad hoc fashion. Now, the cameras are lumped together in categories and you have to go to multiple screens and several clicks to temporarily arm/disarm a camera. The ability to arm/disarm cameras on a single screen is ESSENTIAL for users!!!  Losing this functionality is a major setback and shows just how out of touch ARLO is from the user community. Put it back ARLO!!!!!

[JP-FR]

@alex_loo 

I can't say that because video from SD card are always not accessible... 🤣🤣🤣