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I have an employee that I am terminating that created our Arlo subscription account under his email. How do I speak to someone to address this or should I just cancel the charge on our business card since I can’t seem to speak to anyone directly about it?

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You will need to log in to the account and change the email/password associated with the account. This can be done following the instructions here: https://kb.arlo.com/4118/How-do-I-change-my-Arlo-email-address#:~:text=To%20change%20your%20email%20...

You can then make adjustments to the subscription plan if needed: https://kb.arlo.com/1215141/How-do-I-change-or-cancel-my-Arlo-subscription-plan

JamesC

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