Arlo|Smart Home Security|Wireless HD Security Cameras
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Unable to view recordings from web or app. Cannot download. Shows Unauthorized Access to record.

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jasonhu
Aspirant
Aspirant

Hi, Arlo team. I am not able to view record any longer from web or app. I can't download record from web. It worked before. I do not use camera for months but no i need to use it. Need help! Thank you in advance.
<Error>
<code>UnauthorizedAccess</code>
<messageid>you are not authorized to perform this operation</messageid>
</Error>

1 ACCEPTED SOLUTION

Accepted Solutions
jasonhu
Aspirant
Aspirant

it works now again. Did you do something from the backend? many thanks.

View solution in original post

4 REPLIES 4
jasonhu
Aspirant
Aspirant

error from app when i tried to view the records.

"NSURLErrorDomain error - 1013"

 

i tried to view record using laptop but no luck. 

base station 1.12.2.4_2772

vmb3010r2

 

camera 1.3.319

H7

 

jasonhu
Aspirant
Aspirant

base station s/n: 48E46A7AA3076

camera s/n: 4N7165739792D

JessicaP
Arlo Employee Retired

Hi jasonhu,

 

Can you show a screenshot of the error? And when trying to view recording through the Arlo app, is that happening on WiFi and/or cellular data?

jasonhu
Aspirant
Aspirant

it works now again. Did you do something from the backend? many thanks.