Unable to connect to device from App

[andrew98]

Hi,

Just bought a Netgear Arlo system but I can't connect to the device from the App. Here is some facts:

* Both Power and Internet LED is green.

* Base station connected to Router, Have checked other devices to make sure cable and router is working it is.

* DHCP setting is turned on in Router.

* Tried to reset base station by holding down reset and sync button 10 seconds all LEDs flashed so it did reset.

* Updated latest firmware on router and tried everything again.

* Router is an Asus RT-n66u

I really out of ideas can anyone please help or I have to return the system.

Best regards

Andrew

[jguerdat]

A trouble ticket would be the fastest way to a resolution, whether it's just a kick in the pants for the system or a replacement unit.

[Riyad459]

Nothing yet unfortunately.

[jguerdat]

If you're referring to waiting for a response to a trouble ticket, a phone call may be faster.  

[Riyad459]

I was checking the settings in my Router and found the following for the internet connection type  :

PPPoE (ADSL)

Would that be the problem ?

Thank you

[jguerdat]

Could be but you also have to consider whether that's needed for your ISP connection.

[burakuysaler]

I had the same issue, tried everything. Then by going into http://arlo.com/login and setting up via Windows Internet Explorer I could manage to setup my system instantly. Then just logged in from my phone and everything is fine then. I hope that helps ...

[mof]

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PimSmit wrote:

hi Joe,

did you reset the base station?

do this first.

then connect the base station to the internet router where the pc or laptop is also connected.

follow the installation instructions and make a new account or use your existing one

then open the app on your phone and login to your account

you can also login on your basestation with your pc/laptop on arlo.netgear.com

try again!

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