Unable to cancel subscription

[nygarm1]

I am unable to Cancel my Arlo subscription.  The screens no longer match any of the documentation and there is not an option to cancel.  The chat bot abandon me when it was unable to help.  No clear path to phone support.  Please advise.

[jguerdat]

Which articles are you reading? There's one for the old user interface (UI) that uses Library to view recordings:

https://kb.arlo.com/1215141/How-do-I-change-or-cancel-my-Arlo-subscription-plan

and another for the new UI that uses Feed:

https://kb.arlo.com/000063052/How-do-I-change-or-cancel-my-Arlo-subscription-plan-Arlo-Secure-4-0

At the top of each FAQ is a link to get to the other UI's FAQ if you happen to get the wrong one.