Time stamp is wrong on videos

[2ndrowe]

I updated the arlo apt & now the time on every video is wrong, I receive a notification but the video is hours earlier.

[TomMac]

Check the time zone in settings...

if correct, the usu a reboot of the base fixes it ( power off then on)

[2ndrowe]

Hi,
Where in settings do I find the time zone?

[jguerdat]

In the settings for your base. A little poking around can go a long way.

[2ndrowe]

Time zone is correct, if I turn off base & turn back on do I then have to re-sync all cameras?
Thx

[jguerdat]

Nope. Power cycles have no effect on your setup. Only resets do.

[2ndrowe]

Hi,
Checked for correct time zone & powered off & on, time stamp is still 2 hours earlier than actual time.

[2ndrowe]

Hi,
Have been unable to solve my recording times. Each recording has a time stamp 2 hours earlier than actual time.
I have checked time zone in settings and it is correct.
I have also powered the base off & back on as suggested but neither option solved my issue.
Yesterday I updated the apt again which is what started the issue but still has wrong time.
Please help??

[steve_t]

As a last resort workaround, could you change the timezone a couple of hours to get it to reflect the correct time? Obviously contact support first to see if there's a 'proper' solution

[2ndrowe]

Don’t know who’s time zone is 2 hours ahead of ours or I would have tried that.
Thx

[jguerdat]

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@2ndrowe wrote:
Don’t know who’s time zone is 2 hours ahead of ours or I would have tried that.
Thx

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https://www.timeanddate.com/time/map/

[JamesC]

2ndrowe,

What time zone are you using that is behaving this way? Have you tried setting to a different time zone and then back to the original to see if you still get the wrong time stamp on your recordings?

JamesC

[2ndrowe]

Chicago was the default which shows central time.
Yes I have tried setting to a California zone & back with no luck.
I finally gave up & contacted NetGear, they had me delete the apt & reload it but won’t know until this evening if it solved the issue or not.
Thx.

[JamesC · Accepted solution]

2ndrowe,

I used UTC-06:00_ Central Time (US&Canada) and the correct time stamps resulted for that time zone. Is this the time zone you're using (it sounds like you're in Chicago)?

JamesC

[2ndrowe]

Thank you, I was looking at time & date under general settings on iPhone & not in Arlo under devices.
Thx again😜