Arlo|Smart Home Security|Wireless HD Security Cameras
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There was a problem trusting this device.

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  • ‎2023-02-15 12:22 AM
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anantony
Follower
Follower
‎2023-02-15 12:22 AM

I am trying to log in with my new iphone,  after logging in,  when  prompted on the primary account phone - "approve" is selected.   Then when selecting "Trust Device" on the affected phone,  the following message comes in in a red banner at the top: "There was a problem trusting this device"  - please advise. 

 

Thank you!

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JamesC
Community Manager
Community Manager
‎2023-02-15 09:48 AM

anantony,

 

Some users have reported success by simply uninstalling and reinstalling the Arlo Secure mobile app. For others, following the steps here were successfully: https://community.arlo.com/t5/Arlo/Add-trusted-device-on-new-iPhone-Issue-Resolved-Workaround/m-p/18...

 

JamesC

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