Arlo|Smart Home Security|Wireless HD Security Cameras
× Arlo End of Life Policy Notice
To view Arlo’s new End of Life Policy, click here.

Reply
Discussion stats
  • 3 Replies
  • 2157 Views
  • 0 Likes
  • 3 In Conversation
Gao0510
Aspirant
Aspirant
It said no battery, need to replace. So I replace the battery, the light blink blue couple times but it still says need to replace the battery. I use the battery to replace on other camera it shows full charge. I wonder if there is any problem with the camera itself? What can I do to check it?
3 REPLIES 3
Hula_Rock
Prodigy Prodigy
Prodigy

call into customer support to open a case for RMA

JamesC
Community Manager
Community Manager

Gao0510,

 

Consider removing the affected camera and then go through the sync process again. Log in to your Arlo account and navigate to Settings > My Devices > select the affected camera > Remove Device.

 

If you're still having trouble, consider contacting the support team as suggested above.

 

JamesC

Gao0510
Aspirant
Aspirant
Thanks it works