Subscription Refund Problems

[Kellerbe]

I cancelled my subscription on 01/31/2019 and I still have not received it. I called Arlo support, they keep sending me to the Concern department and no one answers. I waited 10 minutes the first time and 25 minutes the second time and just hung up! Still haven’t received my refund.

[AncientGeek]

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@Kellerbe wrote:
I cancelled my subscription on 01/31/2019 and I still have not received it. I called Arlo support, they keep sending me to the Concern department and no one answers. I waited 10 minutes the first time and 25 minutes the second time and just hung up! Still haven’t received my refund.

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Are you sure you are calling Arlo support and not one of the bogus support groups that shows up on a web search?

https://www.arlo.com/en-us/support/contact.aspx

[Kellerbe]

‭1 (408) 638-3750‬, that’s the number I have been calling. I called that number and they helped me set up my base station and cameras. If that’s the incorrect number please give me the correct one.

[AncientGeek]

Ok.  Not a help, but at least it isn’t a scammer.  

The few times I have cancelled, I cancelled via the app and the credit was automatic as I recall.  I don’t have any other ideas.

[JessicaP]

Hi @Kellerbe,

I sent you a private message to gather more information from you so I can try helping you out.