Submitting a REAL support ticket?

[Door]

So does anyone know how to actually get a support ticket created for the actual developers?  I have repeatedly have the Access Token Expires issue from my android app.  I've contacted support a couple times and they just don't understand that it is a BUG THAT NEEDS TO BE FIXED.  Forcing me to either reinstall the app or change my password from a real computer when reinstalling the app doesn't work IS NOT A SOLUTION.  I'd like to buy a couple more cameras but I'm tempted to rip out the ones I have and go with a company that has a reliable app.

I want them to fix the problem.  I don't want to waste half an hour talking with support every time as they have me run through tons of crap to get it working again.  They mobile app should NEVER display a message of access token expired.  It is a mobile app!!!  If the server tells the app the token is expired REFRESH THE TOKEN!  This software seriously needs to be fixed.  It is bad enough that some times you try to view the feed of your camera and you just get the waiting circle and even after a minute it is still sitting there and you need to kill it and start it again.  But at least you can kill the app and start it and get to your camera.  The stupid access token expired error doesn't have a workaround.  Killing the app does not work.

The support people won't escalate this to development because "they got you going again".  That isn't acceptable and I've told them.  Yet this happens over and over.  Does anyone know how to actually escalate the issue to the development team?  This is just crazy.

[ShayneS]

Due to the amount of issues described I have opened a case for you. I will contact you via private message with further information.