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Not receiving push notification or recordings for Arlo camera

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  • ‎2018-09-19 10:50 AM
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Dood
Apprentice
Apprentice
‎2018-09-19 10:50 AM

Yesterday’s “intermittent” problems still aren’t fixed. I walk past my cameras and nothing happens - no push notice, no recordings.

Other times I get a push notice but no recordings. Not okay.

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JessicaP
Arlo Employee Retired
‎2018-09-20 09:46 AM

Hey @Dood,

 

Some customers may experience delays in being able to access videos in their library that were recorded during the above-referenced time frame. However, all of your recordings will be restored in your library shortly. You can read more about it here: RESOLVED: Partial Outage affecting library recordings and live streaming - 9/18 3PM PT

 

We appreciate your patience and understanding regarding this.

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