Spotlight keeps coming on

[Shirley123]

The spotlight on my Arlo cameras comes on when detecting movement or when I go live with the camera even though it shows as toggled off under Video/Low Light settings. I have changed batteries and it still does it. Never used to do this, only in the last few weeks. Maybe since an update? Frustrating. I don’t want it on!

[ShayneS]

May I ask which troubleshooting steps you have performed so far? I don't want to suggest anything you have previously performed.

[Shirley123]

Thanks for responding. I have pulled the batteries, offloaded the ap and reinstated it, tried to toggle on/off the spotlight and the flashlight icon. The spotlight didn’t come on previously, only in the last few week or so and I hadn’t changed any of the settings.  

[ShayneS]

Hey @Shirley123

Can you PM me with your main account email so Jeff can continue to investigate?

Thank you