Arlo|Smart Home Security|Wireless HD Security Cameras

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Hctaylor71
Aspirant
Aspirant
Hello,
Twice over the past week when I logged on using my phone ( which is the only device I use to access my cameras and no permission for others is granted) I'm asked for my fingerprint to log on but a red statement saying I was logged out due to sign on in other location message occurs?
The 1st time it caught me off guard. I looked at permissions. None were given. I was busy at the moment and let it go.
This morning when it happened, I changed my password. My home wifi password and now I feel Arlo should tell me the mac address of the log ins. Right?
There's a record.
ARLO,
Put my mind at ease and verify only I have access?
THANK YOU,
Patiently waiting
Heather
3 REPLIES 3
jguerdat
Guru Guru
Guru

I get this every once in a while - not often. I don't know what causes it (I do have multiple devices that I use for access so there may be some sort of race condition where one device connects for some reason while I'm using another) but as far as I can tell there's no issue.

Hctaylor71
Aspirant
Aspirant

Thank you for responding
I have a base unit wired to my modem and 4 wireless cameras.
Having this message prompt on my screen during a normal sign in has made me very uneasy. Yet, it has happened twice in a week.
I would assume that if a compromise did occur and my system was being viewed when I went to sign on, it would have kicked the other viewer off, prompting a message concerning other location sign in.
I've changed my password and use my fingerprint.
I live alone and found this system user friendly for my own safety and I'm not a computer tech but so maybe the system can be compromised easily.
I felt if another location sign in occurred, prompting me with a red message, then that mac address or IP should be registered.
I feel Arlo should respond especially knowing it has happened to more then 1 of its clients.
Thank you so much again!!
Heather

ShayneS
Arlo Moderator
Arlo Moderator

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support