Shared Device Mode not Working

[BRiles]

Recent app update removed ability to see mode (arm/disarm) on shared devices.  This needs to be fixed ASAP.

[ShayneS]

Thank you all for the feedback. We're still investigating these reports. We will continue to provide updates once we have more information to share.

[ShayneS]

We're currently investigating reports from some users experiencing an issue with changing modes on accounts using the Grant Access feature. We will provide an update once we have more information to share.

[TimC1978]

Oddly enough, the following morning the Mode screen was normal and working again. Without any additional troubleshooting on our part, nor any updates/reinstalls. Granted the service outage happened in between, so it’s anyone’s guess what corrected it. 

[8486]

As of last evening, the issue is resolved. Thank you, Shayne!

[StephenB]

---

@TimC1978 wrote:

Oddly enough, the following morning the Mode screen was normal and working again. Without any additional troubleshooting on our part, nor any updates/reinstalls. Granted the service outage happened in between, so it’s anyone’s guess what corrected it. 

---

Arlo said it was fixed in another post, so it was something they could fix in their servers.

[ShayneS]

@8486 

Thank you for the update 

[Ireland_userA]

Can confirm that this is now fixed