Schedule sometimes not arming cameras

[duckson]

I have an schedule to arm my 2 cameras, armed from midnight to 6.30am and then another arming from 9am to 3.30pm however today I noticed that while it had disarmed post 6.30am it didn't rearm once it got to 9am (still stated disarmed). I had to manually go in and set another mode then switch back to schedule to get it to arm. The times are correct as on the calendar it has the little red line and it was just past 9am so it should of been armed. Any ideas? Is this a usual occurrence or problem? I've had the cameras for 4 or 5 days only.

[JamesC]

duckson,

Consider a base station reboot (using the on-off button on the back of the base station)

After resetting the schedule and a base station reboot, are you still seeing this behavior?

JamesC

[duckson]

Hi, 

I had done  system reboot the day before (relocated base station so both cams have 2 or 3 bars on iOS).

I think i have found the issue though....

I set the schedule on my iphone (6S plus, latest iOS version) originally, messed with it on my iPad Mini 2 (latet iOS version) and then the next day viewed it again on my iphone. The iphone was reporting it not being disarmed so i swiped off the app to shut it and reopened it and then it was reporting the cameras were armed and correct as i thought they should be as per the schedule.

For some reason between both the devices unless i manually shut one down to refresh it it seems to not be updating/refreshing properly.

[JamesC]

duckson,

I have created and escalated a case regarding this issue. I will reach out to you in a private message with more details.

Thank you,

JamesC