Rechargeable batteries won't recharge when it shows green light

[dvanduser24]

My rechargable batteries that came with my Arlo cameras wont recharge. I get the green lights on the device that recharges the battery but go to put them in the camera and it will say it only has 4%.

[JessicaP]

Hey @dvanduser24,

What Arlo camera are you using? And what device are you referring to that shows the green light?

[dvanduser24]

The first generation of Arlo cameras before the Pro. And the recharagable battery charger that arlo promotes on its website. Sometimes it shows a green light which i Assume means that they are charged but I put them back into the camera and they show the same percentage of battery life. It also takes days for them to fully recharage and sometimes they never do.

[JessicaP]

Thanks for clarifying. Try plugging your charger into a different power outlet to make sure that it's charging properly and to see if you're seeing a red LED that it's charging.

[dvanduser24]

I have tried multiple outlets

[JessicaP]

Let me have our support team help you further with this. I'll reach out to you via private message to gather more information from you.