Arlo|Smart Home Security|Wireless HD Security Cameras
× Arlo End of Life Policy Notice
To view Arlo’s new End of Life Policy, click here.
Arlo Community

Receiving motion notification but unable to view in library on iPad and iPhone

Reply
Discussion stats
  • 1 Reply
  • ‎2019-05-02 10:04 PM
  • 533 Views
  • 0 Likes
  • 2 In Conversation
LaraCroft835
Aspirant
Aspirant
‎2019-05-02 10:04 PM

for about 2 weeks now on recieving motion notification and going to view in library the file disapears so your unable to view it. I have restarted device check connections etc as still no fix. Viewing from ipad or iphone has the same issue.

Any idea or wait for update?

Labels:
0 Likes
Reply
Message 1 of 2
533
1 REPLY 1
brh
Master
Master
‎2019-05-02 11:57 PM

@LaraCroft835,

Are you sure you don't have any filters set to a different camera in the Library? Also check to see if a firmware upgrade changed your settings. I would power cycle the base and see i that clears things up.

 

Brian

0 Likes
Reply
Message 2 of 2
526
Related Labels
Discussion stats
  • 1 Reply
  • ‎2019-05-02 10:04 PM
  • 534 Views
  • 0 Likes
  • 2 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.