Alert with no recording then connection failed

[JPC]

Once again.. Am getting the random hit and miss issue.. I walked in front of my 3 cameras.. I got the notification and showed 3 in red on library when I checked and waited for more than 5minutes or so.. Nada.. Zilch.. Nothing came out.. Pls. fix it Netgear.. Your server is acting up again.. This is why you should consider a local storage for us to make this work the right way.. 

[ericmcgovern]

I recently added another camera to my system, which hasn't been behaving too great. Every few days, the camera will trigger, I will recieve an alert on my phone but there is no recording. I also do not recieve an email alert, just the app notification. When I have had the chance to test the camera that sent the alert but has no recording, it just says "connection failed". If I just leave it for a while, it tends to trigger again and records, but many times the "connection failed" pesists for the entire day. 

Is this a known issue? Or is something else going on with my system?

[JPC]

Check your ISP connection and make sure it's fine.. Else it might be Netgear's Server again acting up.. I just got a hit and miss recording earlier too.. Hopefully they'll fix it.. I do get a lot of those connection failed and time outs on my iOs App too... All you have to do is logout and log back in and usually it fixes it for a couple of hours.. 

[JamesC]

ericmcgovern, JPC

Please consider the following troubleshooting steps:

1. Change the batteries with one of the cameras that is working as intended.

2. Power cycle the base station.

3. Relocate the camera closer to the base station.

You could also try swapping another camera with the location of the camera you are having trouble with.

Let me know if this helps.

JamesC

[ericmcgovern]

Looks like our issues were merged - I couldn't find my original post. It also looks like a few other folks are having the same issue.

I have power cycled both the camera (pulled the batteries) and base station, and not sure if it helped because it is so random. Moving the camera isn't really an option because it is mounted outside where I need it to be. I will say the signal strenghth varies between 3 bars (green) and 2 bars (red), but it is mostly in the green. I suppose I could move the base station, but that would probably impact other cameras. 

My other option is to try swapping the cameras. What is odd, is everything seems to work fine - I get the alert, if I open the app it shows that it is recording, just nothing is there when I go to find it. It seems to only happen on one camera, but maybe it is the only one I notice because it doesn't go off that often (it is pointed at my driveway).

[JPC]

If your wifi signal fluctuate and getting a red signal, then it's prolly' too far from Base or prone to interference/wall blockage, you'd have to find a way to make sure you maintain that Green signal .. But for getting an Alert when opening the Latest iOS App (assuming you're using this) & starts recording, I believe this is a Bug that needs fix by Netgear coz' I get it too randomly.. This is either firmware/App/Server issue.. I hope there's a fix soon.. 

[TheRealDeal]

I got this also yesterday. Alert came up on the iOS app, so I opened it and the camera had the red icon blinking to signify it was recording. The recording stopped but the video was never uploaded. At least it's not as frequent as when one of the arlo servers was having issues. Back then at least half the alerts didn't record.

[randyandlaurie]

Why won't my cameras record after changing the batteries

[jguerdat]

Dunno. Why don't you tell us what you've tried? At ethe LEDs on the base all lit? What color? Are you using the app or browser? Have you tried the other? What do you see on the cameras tab? Are the running men black or gray? Are you sure the batteries are properly installed?