RMS Status - "What Does Ready for Processing - Expert" Mean?

[lbbastian531]

After six (6) calls back and forth with Arlo support, I was finally able to get a hold of someone to help me return my faulty Base Station for a new one.  I haven't even been able to set up my cameras yet because the brand new base station wouldn't even turn on.  I received an RMA number and the support tech that I was speaking to told me had already requested the expedited shipping option for me in the system, so I didn't need to click on the link in the email I received.

Long story short, that was done on the 18th (4 days ago) and when I check the RMS status, it still says "Ready for Processing - Expert".  I have no idea what that means.  The support tech said that the new base station would ship to me in 3-4 days, so I just want to know how quickly I can expect to receive the new base station.  

[ShayneS]

Hi @lbbastian531

Have you received any updates with your RMA yet?

[lbbastian531]

I haven’t received any updates with my RMA yet. The status still says “Ready for Processing - Expert”. What should I do?

[ShayneS]

Hi @lbbastian531

I have escalated your case & customer support will be reaching out to you as soon as possible.

[lbbastian531]

Okay great, thanks Shayne.  I'll be on the lookout for a communication from customer support.