RMA Process and Timing

[TH1racer]

Hello, I recently went thru the support procedure with Arlo support and after many valiant attempts they could not get my cameras to work correctly. They now sent me a RMA number and Action Required E-Mail to return the cameras. My question is before I start this procedure as I have read many a horor story what is involved. Do they send you new cameras with return shipping labels ? Does it cost anything to simply replace the defective equipment ? Is there more troubleshooting involved ? Dont mind that as I just want cameras that work as advertised/sold. Is there a local store around Toledo Ohio where I could o this without shipping ?

Thanks For the help !!!!

[JamesC]

TH1racer,

If you already have a support case open, please ask the agent to provide all of the RMA details. The process for the RMA will be provided.

JamesC

[TH1racer · Accepted solution]

Thanks James...... I will contact support. They have done a great job helping me out so far. They sent me a link to start the process. Just thought I would get some tips from the community before initiating the RMA process as I dont want to make any mistakes. I read thru a lot of issues people seemed to have in the community but that was months ago.

Thanks Again