Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

Purchased system 2 days ago

Reply
Discussion stats
  • 1 Reply
  • ‎2016-03-12 04:40 AM
  • 2116 Views
  • 0 Likes
  • 2 In Conversation
susteki
Follower
Follower
‎2016-03-12 04:40 AM

I reside in Japan and purchased this system 2 days ago. Setup was fast and Initially the videos on motion worked fine. However, within an hour of setup as I was placing the cameras in there respected location the video recording seems to have stopped working along with the email notifications. 

Motion is detected as I'm still getting push notification......but no footage is being recorded....

Labels:
0 Likes
Reply
Message 1 of 2
2,116
1 REPLY 1
JamesC
Community Manager
Community Manager
‎2016-03-14 03:37 PM

susteki,

 

I have not been able to replicate the issue you describe. Have the videos/emails shown up since you were having the issue? Are you still seeing this behavior?

 

JamesC

0 Likes
Reply
Message 2 of 2
2,094
Related Labels
Discussion stats
  • 1 Reply
  • ‎2016-03-12 04:40 AM
  • 2117 Views
  • 0 Likes
  • 2 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.