Problema improvviso con assenza totale di notifiche movimento con e-mail

[enzobertola]

Buon giorno,

Ho bisogno di un aiuto, non riesco a mettere il post sulla Community Italiana, per trovare la soluzione ad un problema che si è ieri manifestato: assenza totale di “e-mail alerts” su input di una telecamera.

Tutto funzionava perfettamente fino all’ altro ieri (ho anche recentemente aggiunto la 4° e 5° camera, al momento una sola in funzione) ma ieri ho notato assenza improvvisa e totale di mail in arrivo ogni volta che un movimento veniva rilevato (e registrato) da una videocamera. Anche questa mattina il blocco persiste….

Ho controllato hardware e tutti i led della “base station” e sono tutti OK (green); anche on line vedo i filmati registrati (ho lasciato quelli di questa mattina); le regole contengono l’ input dell’ invio con e-mail (come è sempre stato e nessuno ha modificato)…..Anche il “movimento rilevato su tutte” è ON…..

Ho controllato anche su Libero (server dove arrivano le notifiche) e non c’è nulla ne in casella spam ne in posta indesiderata…

Apparentemente è tutto perfetto, ma non c’è l’ invio della notifica.

Cosa posso fare ?

Provare il “RIAVVIA” dal Web Portal Arlo oppure spegnere e riaccendere manualmente la Base Station a casa? Altro ?

I dati della Base Station sono : firmware 1.6.1_4130 ; hardware: VMB3010r2

Grazie per cortese aiuto,

Enzo

[JamesC]

enzobertola,

Consider trying to have alerts sent to an alternate e-mail address to further isolate the issue. Please correct me if im wrong (using google translate) but you said you stopped receiving e-mail alerts only after adding a 4th and 5th camera to your Arlo setup?

Let us know!

JamesC

[enzobertola]

Hello James,

I wrote a long description of the problem, but whenever i click POST it is disappearing: can you read any ?

Thanks for kind reply with update, to expalin again in case of missing post.

Best regards

Enzo

[enzobertola]

Hi James,

I just got why my post was not published. I write again.

The problem is somehow understood now, it is due to "black list" of my main mail address (my log in ID). Un fact, by using alternative mail, all is working perfectly.

The question is: how to clear my main address, to have back alert messages on it (it is the only one I can rely on, the others working today are temporary only, just few days).

How to "unblock" the system?

Why Arlo put my address on black list, not allowing mail alert to get out of Arlo system and reach my mail?

Hope you have already previous experince of similar case, to help me.

Thanks and best regards

Enzo

[enzobertola]

Hi James,

I am sending previous information again, can you help maybe? Thanks.

I just got why my post was not published. I write again.

The problem is somehow understood now, it is due to "black list" of my main mail address (my log in ID). Un fact, by using alternative mail, all is working perfectly.

The question is: how to clear my main address, to have back alert messages on it (it is the only one I can rely on, the others working today are temporary only, just few days).

How to "unblock" the system?

Why Arlo put my address on black list, not allowing mail alert to get out of Arlo system and reach my mail?

Hope you have already previous experince of similar case, to help me.

Thanks and best regards

Enzo

[JamesC]

enzobertola,

Please contact your e-mail provider and see if netgear.com, arlo.com, or amazonses.com has been blacklisted. They should be able to remove these from the blacklist which will allow you to continue receiving notifications.

JamesC