Possible to access previous owners cameras, doorbell, smart hub?

[jackie0460]

Hi hallo! We just moved into a new house and the previous owner left behind a couple cameras (arlo pro 3 fb1001), a doorbell, and a smart hub (VMB5000 NA). We would love to access them if possible. I am not super security/camera savvy, any help is appreciated! Thank you.

[jguerdat · Accepted solution]

Assuming the previous owner has removed all devices from his account (required), I would start by resetting all devices so they're in a known condition (ignore the part about removing them from your account since they're not there yet).

https://kb.arlo.com/000062881/How-can-I-factory-reset-my-Arlo-SmartHub-or-Base-Station-Arlo-Secure-4...

https://kb.arlo.com/000062880/How-do-I-factory-reset-and-re-sync-my-Arlo-camera-Arlo-Secure-4-0

If you have followed those instructions, starting with the hub, you should have a working system. If not, post back here with a full description of what you've tried and what you see.