Pink Hue on Camera

[tracyc]

I have a 4 camera system and 1 of my outdoor camera's has a pink hue on it.  I've tried replacing the batteries but it didn't fix the problem. Any suggestions?

[JamesC · Accepted solution]

tracyc,
 
Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link. If you have any additional questions/concerns feel free to private message me. I would be happy to help.

JamesC

[Kal67]

Hi,

I hope you had better success getting your faulty camera replaced, I have been communicating with 'support', or lack of, for two weeks now and am no closer to getting my camera replaced.  I purchased the 3 camera and base station set, it only has the base station serial number on the box and 'support' are refusing to replace my camera until I provide a serial number for the fauty camera.  I have provide a photo of the box set and the invoice for the purchased items but still not good enough.  I was a very happy Arlo customer and told all about how good the cameras are but why should a simple replacement of an acknowledged faulty camera be so difficult.  Again I hope this support they provide is not the norm as it is guaranteed to push people away from Arlo.

Sorry this reply is probably not helpful for you but I needed to vent my frustration somewhere and hope to prepare people for if they need to deal with support in the future.

Mark

[JamesC]

Kal67,

I apologize for the poor experience. I would like to assist in resolving your support case. Please provide (in a private message if you prefer) your support case number and I will review your case offering any additional feedback that I can.

JamesC