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I am not getting any badge notifications anymore as of last week. Is there a reason why?
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We wanted to update everyone that the development team deployed an update and you should now be able to see the notification badge counter for the Arlo app on your iOS device. If you're still experiencing the issue, please let us know.
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Just noticed that all my Arlo notification will sound and listed in notification center, but there is no badges on the app icon anymore. The only thing that have changed was my iPhone XS undated from iOS 13.2.1 to 13.2.2. I just updated to iOS 13.2.3, still the same.
Anyone else noticed that?
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Last Friday (11/15/2019) I also stopped getting badges on the Arlo App. It happened at the same time when scheduling functionality got messed-up. My iPhone XS Max is running iOS 12.1.4.
Arlo Notifications are working except for badges (yes, I do have "Badges" enabled in "Notifications" settings for Arlo App). Tried to uninstall and re-install the app twice with the same result.
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On 11/15/2019 I stopped getting badges on the Arlo App for my iPhone XS Max running iOS 12.1.4.
Arlo App Notifications (banner alerts and sounds) are working normally except for badges (red dot with number of alerts in upper right corner of App Icon). I do have "Badges" option enabled in "Notifications" settings for Arlo App. Tried to uninstall and re-install the app twice with the same result. Any other recommendations would be appreciated!
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+1 same issue - badges not working on iPhone 8 running iOS 13.2. Stopped also on 15th November.
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Our development team is aware where the badge counter notification is missing and is currently looking into this. Once we hear any new information or update regarding this, we'll be sure to share to the community.
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Hi all,
I previously had an issue of Push Notifications not being received...that turned out to be an Arlo Service issue that was ultimately fixed. However, since then I've noticed that my Arlo App badge notifications just don't work. I get the Push Notification, however the badge count just does not appear (there is no badge count at all on the Arlo App). My Push Notifications are as follows:
Display on Lock Screen, Notification Center and Banners (Temporary). Sounds and Badges are ON.
I've tried toggling Badges ON and OFF but no difference. Can anyone advise?
Thanks
Phil
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The recent Arlo iOS app update and the app update before the most recent both don’t display badges anymore?
IE when the Arlo system detects motion and there are motions events that weren’t viewed yet.
There would normally be a red circle on the right corner with the number of missed motion detection notifications that haven’t been viewed yet.
I tested on my wife’s iPhone and same with her app and Arlo account?
Everything else is working perfectly fine.
Any suggestions? Is this known and waiting to be addressed?
Thanks!!
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Since the latest app update I am no longer getting badge alerts on the app. I have to go into the app to check for activity. IPhone 11 Pro Max latest firmware
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I used to have number badge shown on icon when there's video recorded, but recently for some reason the number won't show any more even there's video recorded. I made sure that Arlo's notification is on in iOS.
Please help and thanks in advance!
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For a company in the security camera business, with such lousy support for such basic function for the App is just simply unacceptable! I am an individual spend lots of time online in various communities for discussing all kinds of products, Arlo just became a name brand that I will not recommend to others. Post sales support is a key value to any products in today's market unless you are looking for endless frustration and headaches!
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How bout you just fix it?!?! Instead of waiting for new information from the community............thats one of the stupidest concepts I've ever heard
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Maybe reset the Arlo base station to ensure the latest firmware is in place.
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As far as I know, it's just another item in a long list of items they broke. You're correct, the placeholder shows up, but the values do not increment (or sometimes decrement) properly. I don't know of a solution or even if Arlo is aware or working on it. I think they're overwhelmed with defects at this point.
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IE when there are 3 motion notifications that I haven’t viewed yet then the Arlo app has a number 3 on it!!!
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Same here, think they fixed something though.
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We wanted to update everyone that the development team deployed an update and you should now be able to see the notification badge counter for the Arlo app on your iOS device. If you're still experiencing the issue, please let us know.
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