Arlo|Smart Home Security|Wireless HD Security Cameras

Not getting 2FA Emails

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caseyd
Aspirant
Aspirant

I'm not getting the 2FA emails in order to log in. Is there anyway to reset it? I stopped getting them a couple of days ago. I'm not sure how to get help.

5 REPLIES 5
Dannybear
Master
Master
First check the spam folder of your email account.
What browser are you using to access the portal?
How often do you have to use 2FA to login?
Have you tried using a mobile device with the arlo app installed?
caseyd
Aspirant
Aspirant

No, not in the spam filter. I even checked the google apps admin log. No mail coming in. I made a new gmail account and re-shared the cameras from another account and it is working. 

 

I tried Chrome, Firefox and Edge.

 

I was logging in probably 120 times a day using a python API to download snapshots.

 

Dannybear
Master
Master
I believe arlo is doing some changes to the login servers from my own login experience of late. Rather than speculate this could be clarified by a moderator. @ShayneS ?
ShayneS
Arlo Moderator
Arlo Moderator

@caseyd

 

Is there any way you can check to see if your email provider is blocking these pings from Arlo? I see you mentioned  it was working before, but your email provider might have flagged this.

caseyd
Aspirant
Aspirant

No, it does not seem to be my email provider. I am the google apps administrator. I looked through my incoming email logs it shows now sign of it being stopped.