Not able to share camera's or account

[jefke23]

Hi, I'm not able to share my cameras to my partner. Thus I'm the only one who can view my cameras, and see who is ringing at my door. Does anyone has the same issue?

[jefke23]

Is there an update available?

I've provided a screenshot, answered the questions requested in my case...

Please give me an update on this general issue (in Belgium).

[ShayneS]

Are all users on the latest versions of the Arlo mobile app? Firmware Release Notes

[jefke23]

Yes I have

[1user]

Yes

[1user]

I second this. Please provide a solution, I have now had this for over a year and have to keep asking my spouse if I can see his phone to view any footage. It’s ridiculous.

[ShayneS]

Which model phone & version of OS are you running on it?

[jefke23]

Android 8.1.0 on a moto 5G plus

[ShayneS]

@jefke23

Thanks for that info. Did customer support provide you with any information within your case?

[jefke23]

They want some additional information to be able to escalate the issue. However they gave me te feeling they are buying time.

[ShayneS]

@jefke23

Did you provide support with the requested info?

[1user]

iPhone 11 and 12 iOS 14.2

[ShayneS]

@1user

Have you removed & re-added the granted access user? Do you have a case number?

[jefke23]

I just checked my case again... Closed... Without being solved...
I just canceled my subscription to arlo.

I reopened a new case:42271918
Please follow up and make sure it is solved after more then 1 year...

[ShayneS]

Hi @jefke23

Thank you for providing this information. I have escalated your case & someone from support will be reaching out to you as soon as possible. I have provided your escalations number here: 42280865

[1user]

Lol. I found a fix finally but it took over a year. I purchased another video cam/security system and it is cheaper and more reliable than the Arlo. Terrible support! They tell you they will call you back after asking you to turn the cameras and your internet off and on and unlinking etc. stop while your ahead and find another system.