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No recordings in library

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ncrupi
Aspirant
Aspirant
I have used my cameras for approximately 1 month and receive daily recordings, over the weekend the cameras stopped recording. I receive the push notification but no more email alerts. I go to the library and there are no recordings even though it detector motion. I have switched everything off and back on but still nothing. I can view live and record manually.
5 REPLIES 5
TomMac
Guru Guru
Guru

check and make sure the in the LIVE view that the "running men " are black  ( motione detect is ON )

 

If they are gray, check your MODE settings.

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ncrupi
Aspirant
Aspirant
They are all black, the modes are on all and set to record mode
JamesC
Community Manager
Community Manager

ncrupi,

 

Are you still experiencing this behavior?

 

If so, consider a reboot of the base station (using the on-off button) and try trigger motion detection again.

 

JamesC

gordonkwilliams
Aspirant
Aspirant

I'm having the exact same problem, the library stopped archiving after about a month of use. Sensor is on and Mode is on with 'Record Video'. Please advise.Arlo Library Issue 01.png

Arlo Library Issue 02.png

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Arlo Library Issue 04.png

jguerdat
Guru Guru
Guru
I recently had to restart my Q to get recordings in the library. Try power cycling your base. You may need to open and close the battery doors, too. If necessary, resync the cameras.